RETURN / EXCHANGE
Items returned within 1 days of the package arrival date in same as new condition will be eligible for a refund. Limited edition items cannot be returned for a refund. Please note that we cannot refund the original shipping charges (Standard First Class/Airmail) with the exception of faulty or incorrectly shipped items. Online purchases are not eligible for returns/exchanges in store.
Refunds will be credited to the original payment method used within 8-10 business days of processing the return.
Once an exchange has been processed, you will be notified and provided a new USPS tracking number to your email. Please allow up to 10 business days for order processing.
SHIPPING INFO
Worldwide shipping available.
Please allow up to 10 business days for order processing and an additional 7-10 business days for delivery international shipments.
And for indonesia shipments please allow up to 1-2 business days for order processing.
International shipments are subject to additional duties, taxes and other customs fees. We are not responsible for tariffs or custom fees. Please allow at least 4-6 weeks for international orders to be delivered.
All orders are shipped via USPS standard shipping. We are not responsible for any lost, stolen, or damaged packages once the package has been shipped. We cannot guarantee delivery dates.
During peak seasons, please order early to allow time for processing and standard shipping.
PAYMENT
We accept most debit cards as well as Paypal. We reserve the right to require additional identification verification in efforts to prevent fraud.
PRODUCT AVAILABILITY
Although availability may be indicated on our site, we cannot guarantee product availability. We reserve the right, without liability or prior notice to revise, discontinue, or cease to make available any or all products or to cancel any order.
PRIVACY
Emerale will not share any customer information with anyone.
For general inquiries, please contact Customer Service via email : emeraleskateboarding@gmail.com
1. Please submit a message to Customer Service via email.
2. Select the item from your PROFILE > TRANSACTION > CODE TRANSACTION that you wish to inquire about and you will receive a response here.
3. Please allow up to 48 hours for response time.
Customer Service Hours & CALL / WHATSAPP :
+62 81999094762
MONDAY - FRIDAY 12:00pm - 08:00pm
